Shipping policy
Shipping Policy
Last updated April 14, 2024
Thank you for visiting and shopping at MangoPi LLC. The following is our Shipping Policy.
This Shipping Policy is part of our Terms of Service and should be therefore read alongside them: *INSERT LINK TO TERMS OF SERVICE*.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
We offer a variety of shipping options to accommodate your needs. For standard shipping, expect your items to arrive between 3 to 10 business days after they are shipped. We also provide a second-day delivery option, which ensures arrival within 2 business days, and an international shipping option that typically takes 10 to 30 business days. Free standard shipping is available for domestic orders over $125.00. Please note that shipping fees vary based on the weight of your order and will be calculated at checkout.
In some instances, a third-party supplier may manage our inventory and ship your products directly. These orders, especially those shipped from overseas, may be subject to an additional surcharge, which will be disclosed at the time of the order. Please be aware that all provided delivery times and dates are estimates only. Shipments are handled by UPS or USPS, depending on the option chosen.
How long is the order processing time?
Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
You can expect a shipment confirmation email with all your tracking details once you have placed an order through MangoPi LLC. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.
The tracking number will be active within 24 hours.
Do you deliver internationally?
We offer international shipping to Canada, where free standard shipping is not available. Additionally, international orders may be subject to various rules and restrictions, as well as additional taxes and duties, over which we have no control. You are responsible for complying with the laws applicable to Canada and for any additional costs or taxes incurred.
Can I change the delivery address after ordering?
During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
What should I do if an item is delivered damaged?
If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 30 days of purchase. To initiate the process, please review our Refund Policy for detailed instructions and further information: *INSERT LINK TO REFUND POLICY*.
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify that you have received all boxes and checked all packing materials for small items. If you are still missing an item(s), contact our customer service at MangoPi LLC.
What can I do if I am not available to pick up the package?
If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to us. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by:
Email: admin@bamboolifestyles.com
Revision Date
This Shipping Policy was last updated on 14 April 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.